Privacy Policy

Mar 11

Last Updated: March 11, 2026

1. Introduction

Bilakhia Consulting respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through channels including email, website forms, or messaging platforms such as WhatsApp.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Bilakhia Consulting provides consulting services focused on operational excellence, artificial intelligence, automation systems, and digital transformation for organizations seeking to improve performance and efficiency.

Company Details:

Bilakhia Consulting

Second Parklands Avenue, Madhuram

Nairobi 45632, Kenya

Phone: +254 792 519204

Website: https://www.bilakhiaconsulting.com

3. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Contact us through our website

• Book consultations

• Communicate with us via WhatsApp or email

• Request services or information

This information may include:

• Name

• Email address

• Phone number

• Company or organization name

• Any information you choose to provide in your messages

Communication Data

If you contact us via messaging platforms including WhatsApp, we may collect and store:

• Your phone number

• Message content

• Communication history

• Timestamps of interactions

Website Usage Information

We may automatically collect certain information when you visit our website including:

• IP address

• Browser type

• Device type

• Pages visited

• Referring URLs

• Date and time of visits

4. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to inquiries or consultation requests

• Providing consulting and advisory services

• Communicating with clients regarding projects or support

• Improving our services and website functionality

• Maintaining records of communication for service quality

• Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

5. WhatsApp Communication

If you communicate with us through WhatsApp or other messaging platforms, your phone number and message content may be processed and stored for the purpose of responding to inquiries, providing services, and maintaining communication records.

Bilakhia Consulting uses WhatsApp strictly for legitimate business communication including:

• Responding to inquiries

• Providing support

• Scheduling consultations

• Delivering service-related information

You may stop receiving messages from us at any time by requesting to discontinue communication.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet-based service or electronic data storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website and services may utilize third-party tools and platforms that may process information on our behalf. These may include:

• Website hosting providers

• Email service providers

• Scheduling platforms

• Messaging services such as WhatsApp

• Analytics and monitoring tools

These third parties may have their own privacy policies governing how they handle data.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

9. Your Rights

Depending on your location, you may have rights regarding your personal information including the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for communication

Requests may be submitted using the contact information below.

10. Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, and enhance user experience.

You may disable cookies through your browser settings if preferred.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page with an updated revision date.

13. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us: